Shipping
Reins prioritizes DPD for shipping across Europe. Although it may use a local carrier if appropriate. For the purchase of shoes, it is possible to track your order.
Orders are being shipped from the Netherlands and delivery times vary depending on country and exact location. However, Reins.cc orders normally take anywhere from 1-10 business days to be delivered. Items (sizes) that are not in stock might take 1-2 weeks longer, which will be communicated. For semi-custom orders the delivery time takes longer due to the production, which currently has a lead time between 4-6 weeks following confirmation of selections. Please allow additional time for delivery to your chosen address.
For UK, Switzerland, Norway & USA: any additional costs, such as import VAT and (customs) clearance costs, will be borne by the Buyer.
Return- & exchange policy
Exchange
Please first contact us before exchanging your order. There is no need to place a new order.
At Reins, we have done everything possible to ensure your size selection is the right one. We understand, however, that even with our choose your size support and perfect fit scan, it’s not always possible to determine the best fit without trying them on. So, that’s why we give you 30 days from receipt to exchange your shoes for a different size or color.
As per our returns policy, the customer is responsible for the cost of returning the goods to our European warehouse in the Netherlands in addition to shipment of replacement product(s). Please be advised we recommend you take up insurance when returning any products as Reins cannot be held responsible for lost, damaged or delayed items.
All returns must be in new condition and include all original packaging. Cleat installation, heat moulding or damage to any product will deem the return ineligible for refund/return.
For UK, Switzerland, Norway & USA: any additional costs, such as import VAT and (customs) clearance costs, will be borne by the Buyer.
For exchange, please first contact our support team at info@reins.cc before returning/exchanging to:
Reins
Kleiland 5A
8271RV
IJsselmuiden
Netherlands
Returns
All products (except semi and-full custom shoes, which we have a different policy for) are eligible for return and refund – excluding shipping – within 30 days of being received.
All returns must be in new condition and include all original packaging. Cleat installation, heat moulding or damage to any product will deem the return ineligible for refund. Return shipping costs and insurance must be covered by the customer. Unfortunately Reins is unable to accept liability for any damaged, lost or delayed return products.
Please be advised semi and full-custom items are not eligible for return or exchange due to incorrect size selection or change of mind. Semi and full-custom shoes are made to order and cannot be returned into normal Reins stock. If you believe an error has been made with your order, please email info@reins.cc with the information as requested below.
For UK, Switzerland, Norway & USA: any additional costs, such as import VAT and (customs) clearance costs, will be borne by the Buyer.
For return, please first contact our support team at info@reins.cc before returning/exchanging to:
Reins
Kleiland 5A
8271RV
IJsselmuiden
Netherlands
Warranty
Bont Cycling handles a warranty policy of 24 months after purchase.
For any warranty claims, please contact our support team at info@reins.cc